How do we contact you?

Our office phones are now being answered Monday to Friday from 9:30am – 5:00pm on (03) 9787 8906 so please do not call our mobiles as we don’t have reception at the office. If no-one is available, please leave a message or email stsadmin@superiortax.com.au



We live interstate, does this pose a problem?

Most of our clients are based interstate. We use e-mail as our main source of communication, the reason for this is that it eliminates Australia Post and is more instantaneous. We will email nearly all documents. Anything that requires your signature please email or fax back; this can all be achieved in minutes.

How Long will it take to complete my return?

Our busy period is from August to April. In this period the turnaround time is longer. It’s like trying to get holiday accommodation during school holidays without the premium prices, but it does require a little more patience. Outside this period our turnaround times are significantly less.

How much will my tax return cost?

It is difficult to predict how much time will be required to complete a particular return as circumstances vary from person to person hence we do not have a set fee for the preparation and lodgement of returns. We charge based on an hourly rate. The time taken to prepare your return will determine the fee that will be charged.

How much does a superfund cost?

The average cost of a Superfund including Tax return, Minutes and Audit is between $1100.00 and $2200.00. This varies depending on what is involved.

What are the payment terms?

Payment is required within 7 days of the invoice. If payment is not made 7 days after the date due for payment, interest may be charged at the prevailing GIC interest rate as levied by the Australian Taxation Office. Interest will be calculated compounding daily from the date of the invoice.

Until payment is received, your tax returns will not be lodged.

Do I need to send all my receipts?

We do not require any of your receipts, however you need to keep them for 5 years in case of a future audit from the taxation department.

To comply with taxation and corporations law, you will be required to keep certain records, such as original receipts, travel diaries, 4 week diaries and logbooks, etc


What do I do if I have questions.

If you have any questions please place them in an email and send them. We will respond to emails by the conclusion of the next business day. We request that you place your queries in written format as it a requirement of our CPA ethics guidelines.

What happens once I sign my engagement letter?

Once we receive your signed engagement letter, we place you on our lodgment program, send your previous accountant an ethical letter and issue you with our tax data collection pack. This will advise you which documents we require to complete your returns.

This is my first year, I don’t know what you require

If this is your first year with us, we will also require a copy of your previous year’s tax return(s), Notice of Assessment, Profit and loss statements, balance sheet and current financials if applicable.
!! Accountants Column!!
Please keep all receipts of items you think may be claimable, this allows us to assess their tax deductibility.

I have my work ready, what do I do now?

When your work is ready for preparation please send it to us and we will acknowledge receipt. We will advise you 24 hours prior to commencing your job to ensure that it is a convenient time.

 

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